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Privacy Policy

Privacy Policy

How we collect, use, and protect your personal information

Last updated: March 17, 2026

The Ghana Immigration Service (GIS) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Ghana Electronic Visa (e-Visa) Platform.

Information We Collect

Personal Information

  • Full name, date of birth, and nationality
  • Passport details (number, issue date, expiry date)
  • Contact information (email, phone, address)
  • Travel information (purpose, dates, accommodation)
  • Biometric data (passport photograph)

Supporting Documents

  • Passport bio-data page
  • Travel itinerary and accommodation proof
  • Financial documents
  • Business or invitation letters

How We Use Your Information

We collect and process your personal information for:

  • Visa Processing: To assess and process applications
  • Identity Verification: To verify identity and prevent fraud
  • Security Screening: Background checks and risk assessments
  • Communication: Application updates and notifications
  • Payment Processing: Process visa fees and issue receipts
  • Border Control: Entry verification at ports of entry
  • Legal Compliance: Comply with immigration laws

Data Security

We implement industry-standard security measures:

  • Encryption: TLS/SSL in transit, AES-256 at rest
  • Access Controls: Role-based access restrictions
  • Audit Logging: All activities monitored
  • Security Audits: Regular assessments
  • Secure Infrastructure: Compliant cloud hosting

Data Sharing

We may share your information with:

  • Government Agencies: For visa processing and security
  • Border Control: For entry verification
  • Payment Processors: For secure fee processing
  • Law Enforcement: When required by law

We do not sell or trade your personal information.

Data Retention

  • Approved Applications: 10 years from visa expiry
  • Denied Applications: 7 years from decision
  • Incomplete Applications: 2 years from last activity
  • Audit Logs: 5 years for compliance

Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion (subject to legal requirements)
  • Objection: Object to certain processing
  • Portability: Request data transfer

Contact: privacy@gis.gov.gh

Contact Us

Data Protection Officer

Ghana Immigration Service

Email: privacy@gis.gov.gh

Phone: +233 (0) 302 258 250

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